Condition of sales
GENERAL INFORMATION, CONDITIONS OF SALE AND PARTICIPATION
Date of publication on the website and effective 3/18/2025
1. Subject
1.1 These general terms and conditions apply to the purchase of the “Master Maserati Driving Experience” sports driving courses on various circuits and developed at different levels with theoretical and practical sessions (the “Driving Course(s)”).
1.2 The Driving Course(s) are independently organized and managed by Maserati S.p.A., with registered office in Modena, Via Ciro Menotti 322, tax code, VAT number and registration number with the Modena Register of Companies 08245890010 (hereinafter “Maserati”).
1.3 TRIBOO DIGITALE S.r.l. - A company of the Triboo Group - with registered office in Viale Sarca 336 20126 Milan, Italy, tax code, VAT number and registration number with the Milan Register of Companies 02912880966 (hereinafter the “Seller”) is in charge of selling the Driving Courses through the e-commerce website mastermaserati.maseratistore.com/drv_en/drivingcourse/calendar/ (hereinafter the “Site”), on behalf of Maserati.
1.4 Purchases of Driving Courses made through the Site will see TRIBOO DIGITALE, as the seller, and the person who makes the purchase of one or more Driving Courses for purposes not related to his or her business, trade, craft or profession, as the purchaser (hereinafter the “Consumer(s)” or “Participant(s)”) as the parties.
Seller and Consumer will hereinafter be collectively referred to as the “Parties”.
1.5 Maserati is not a party to these Terms and Conditions, but owns the rights to the Site name and domain name, logos and trademarks, relating to the Driving Courses presented on the Site, as well as copyright in the content of the Site.
1.6 Any communication from the Consumer connected and/or related to the purchase of the Driving Courses - including any reports, complaints, cancellation requests, etc. - shall be sent to the email addresses customercare@maserati.triboo.it and info@mastermaserati.it in accordance with the terms and conditions of sale.
1.7 Each purchase is governed by these general conditions of sale in the version that will be published on the Site at the time of transmission of the order by the Consumer.
The Seller reserves the right to amend these general terms and conditions of sale at any time, at its sole discretion, without the need to provide any notice to users of the Site. Any changes made will be effective as of the date of publication on the Site and will apply only to sales concluded on or after that date.
1.8 The Site is dedicated to retail sales and as such is intended for the exclusive use of Consumers. If one or more sales are made to a person who does not qualify as a Consumer, these terms and conditions of sale shall apply but, notwithstanding:
(a) the purchaser shall not be accorded any other protections, if any, provided herein in favor of the Consumer that reflect or conform to mandatory provisions of law;
b) the contract of sale concluded between Seller and Buyer shall be governed by Italian law, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods - 1980 Vienna Convention.
1.9 Concurrently with the transmission of the purchase order, the Consumer agrees that confirmation of the information relating to the order placed and these general conditions of sale shall be sent to him by e-mail to the address declared by him during the purchase process on the Site.
1.10 In order to be able to make purchases through the Site, the Consumer must be of legal age (18 years old) and have the capacity to act, which the Consumer declares to possess.
1.11 The Site is accessible from all over the world.
1.12 Any charges for Internet connection to the Site, including telephone charges, are the sole responsibility of the Consumer, according to the rates charged by the operator selected by the Consumer.
2. Characteristics of the Driving Courses and Conditions of Participation
2.1 The Driving Courses have as their main objective the deepening of sports driving techniques on the circuit and the improvement of the participants' driving skills, thanks to the continuous support and supervision of the instructors and all the Master Maserati staff, under conditions of total safety and control.
2.2 To participate in the Driving Courses, it is necessary to be of legal age (18 years old), under 75 years old, in possession of a valid driving license for cars for at least one year and in a psychophysical condition suitable for the activity. For insurance aspects, participation is not allowed in case of suspension or withdrawal of driving license.
2.3 Maserati S.p.A. reserves the right to exclude from the course anyone who does not meet these requirements or has provided false information during the registration process. Maserati S.p.a also reserves the right to exclude a Participant from Driving Courses purchased but not yet delivered, if past behavior has not been appropriate in terms of safety, discipline or sportsmanship. In this case, the registration and participation fee will be fully refunded.
2.4 The Participant is required to ensure the truthfulness of the information provided at the time of enrollment and in any subsequent inquiries coming from the Master Maserati Driving Experience or the personnel in charge of managing the driving courses.
2.5 Participation in the courses is at one's own risk. The instructors of the Master Maserati Driving Experience, during the activities, do not assume any responsibility for any mistakes that may be made by the Course Participants or for any direct or indirect damage that may result.
Each Participant, before the start of the Driving Course, must sign a declaration of assumption of responsibility releasing the organizers, Maserati S.p.A. and the host racetrack from any civil, criminal or administrative liability arising from their actions or omissions.
2.6 Prior to the start of the driving sessions, each Participant must compulsorily attend the theoretical briefing, during which all instructions necessary for the proper conduct of the course activities will be communicated. The instructions provided by the instructors and Maserati S.p.a. personnel must be followed by the Participants and any accompanying persons while they are inside the racetrack and during the driving activities. In case of serious or repeated violations or behavior that endangers the safety or experience of other Participants, a Participant may be suspended from the activities.
There is no refund in such situations.
2.7 For organizational, safety or weather-related reasons, Maserati S.p.a reserves the right to change dates, suspend or cancel driving courses, or replace the cars in use. In these cases, there will be no refund for participants.
3. Methods of enrollment in the Driving Courses
3.1 Enrollment in the Driving Courses can be finalized on the Site by Consumers by filling out the enrollment form relating to the selected driving course.
3.2 After receiving the confirmation of the payment of the registration fee, the Master Maserati organizing secretariat shall send to the e-mail address specified by the Consumer in the registration form, confirmation of successful registration and all the information concerning participation in the course.
In case of non-payment or unsuccessful payment, the registration cannot be considered valid and does not guarantee the reservation of the place.
3.3 Registration for the Driving Courses is strictly personal and cannot be transferred or assigned to a third party, unless a name change is communicated through the e-mail address info@mastermaserati.it.
However, name changes are allowed only once.
3.4 Companions are welcome at Master Maserati Driving Experiences.
It’s possible to choose one of the companion programs, which can be selected at the time of registration. The purchase of a companion program is contingent upon the purchase of a Driving Course. The driving activities and dynamic experience on board the cars provided in the companion programs are not allowed for minors.
Accompanying persons must comply with the safety restrictions in the circuit regulations regarding areas accessible to the public.
4. Purchase Order
4.1 The Driving Courses available and presented on the Site may be purchased by selecting the Driving Courses of interest to the Consumer and adding them to the shopping cart.
The presentation of the Driving Courses on the Site is not binding on the Seller: the availability, fees and content of the Driving Courses may be subject to change without notice.
4.2 After completing the selection of the Driving Courses and any additional program for the compenions, the Consumer will be invited to enter the required data in order to complete the order and allow the contract to be finalized.
The Consumer will display a summary of the order to be executed, the contents of which he/she will be able to modify: then, the Consumer, after careful reading, will have to expressly approve these general conditions of sale, through the appropriate check-box on the Site and finally, through the “Buy” button, the Consumer will be asked to confirm his/her order, which will thus be definitively sent to the Seller.
Before finalizing the purchase order on the Site, the Consumer is asked to verify the final sale price.
4.3 The Consumer shall then select the payment method, from those available.
For immediate payment methods (concurrent with the purchase) by credit card, PayPal, immediate bank transfer or other means of payment available on the Site, the Consumer will be required to communicate the relevant data via secure connection. For accounting and administrative purposes, the Seller reserves the right to verify the details provided by the Consumer. If payment is made by credit card, the purchase amount will be charged only upon transmission of the order confirmation from the Seller to the Consumer.
4.4 The purchase order transmitted by the Consumer to the Seller through the Site has the value of a contractual proposal and is governed by these general conditions of sale, which form an integral part of the order itself and which the Consumer, by transmitting the order to the Seller, is required to accept in full and without reservation.
4.5 The purchase order is then accepted by the Seller with the sending to the Consumer, at the e-mail address declared by the latter at the time of transmission of the order, of an e-mail confirming the order itself, which will contain the text of these general conditions of sale, a summary of the order placed and a description of the characteristics of the Driving Course purchased. The Consumer's order, the Seller's order confirmation and the general conditions of sale applicable to the relationship between the Parties will be electronically stored by the Seller in its computer systems and the Consumer may request a copy by sending an e-mail communication to the Seller at customercare@maserati.triboo.it.
4.6 The contract for the purchase of the Driving Courses shall be deemed to be concluded when the Consumer receives the order confirmation from the Seller by e-mail.
5. Registration Fee.
5.1 The fee for enrollment in the Driving Courses is as stated on the Site at the time the order is placed by the Consumer.
The fee is inclusive of VAT (where applicable) and any indirect taxes (where applicable).
5.2 The Consumer shall make payment of the total amount, as stated in the order and in the order confirmation sent by e-mail by the Seller to the Consumer.
5.3 The fee for enrollment in the Driving Course includes all content and services set forth in the chosen course program. In particular, the following services are included for the scheduled duration of the driving course:
- exclusive use of the track and related facilities;
- use of the cars provided by Maserati, for the conduct of the chosen course program;
- mileage costs related to the use of the cars;
- track assistance and technical support;
- fire-fighting services and first aid assistance at the track, according to the requirements and standards of the facility;
- assistance of the designated staff and driving instructors in carrying out the program of the chosen course;
- general insurance coverage for liability and for vehicles in use (insurance coverage for damage, injury, death of the Participant is not included);
- lunch and continuous bar service at the hospitality lounge;
- access to the hospitality lounge for the duration of the course program;
- photo coverage during the course, as provided by Maserati;
- Maserati gift;
Anything not specifically mentioned in the course program is to be considered excluded from the registration fee.
Travel, accommodation, transfer and meal costs, outside of those provided in the program, are excluded.
6. Payments
6.1 Payment of the fee for the Driving Course(s) purchased through the Site shall be made within the time limit of 10 (ten) days commencing from the date of transmission of the order confirmation from the Seller to the Consumer. The Consumer expressly agrees that the execution of the contract by the Seller shall commence when the price of the purchased Course(s) is credited to the Seller's bank account.
6.2 Payment may be made by credit card or by PayPal or bank transfer, subject to the conditions described below. The Seller may allow additional payment methods, indicating them in the payment section of the Site.
6.3 If the payment is made by credit card, the Consumer will be transferred to a secure site and the credit card data will be communicated directly to ADYEN NV, headquartered at Simon Carmiggeltstraat 6-50 - 1011 DJ in the Netherlands, registered with the Netherlands Chamber of Commerce under number 34259528, operator handling payments on behalf of the Seller. The transmitted data will be sent in a secure mode, by means of 128-bit SSL (SecureSocketLayer) encrypted data transfer.
Such data are not accessible even for the Seller.
6.4 If the payment is made by bank transfer in favor of the Seller, the Consumer shall indicate the “Swift” and “IBAN” codes stated in the order confirmation, as well as the order number.
6.5 The Seller shall promptly transmit to the Consumer, if required by applicable law, in electronic format via e-mail to the address declared by the same, the tax receipt relating to the purchase made.
7. Modification or cancellation of the Course by Maserati
7.1 The Consumer acknowledges and accepts that, in the event of changes to the program (date/time) or cancellation of the Course by Maserati, for reasons related to organizational, technical or safety constraints, he will have the right to participate in another Course, with the same characteristics (circuit, driving level), within the same calendar year, but will not be entitled to any refund.
In the aforementioned cases, the Consumer will receive in advance all the necessary information by e-mail to the address indicated by him/her on the Site when purchasing the Course.
8. Right of withdrawal - Information - Exclusion of the right of withdrawal
8.1 The Consumer acknowledges and accepts that since the object of this contract is the provision of services relating to leisure that Maserati, as organizer, undertakes to provide on a specific date, pursuant to Article 59, I paragraph, letter n) of the Consumer Code, the right of withdrawal provided for in Article 52 of the Consumer Code does not apply. The Customer may therefore not exercise this right in relation to the purchase of the Driving Courses.
8.2 Except as provided in 8.1 above, the Consumer shall have the right to cancel from the purchase of a Driving Course, without incurring any penalty or cost, provided that such cancellation is communicated in writing at least 45 (forty-five) or more days prior to the date of the Driving Course being cancelled.
8.3 Cancellation may not be requested by telephone.
The request, complete with the number and date of execution of the order, must be sent to:
Maserati S.p.A.
Master Maserati Driving Experience / Organizing Secretariat
E-mail address: info@mastermaserati.it
8.4 Following the provisions of Articles 8.2 and 8.3 above, the Consumer will receive an email confirming the cancellation.
Reimbursement of payments made, in connection with the cancelled Driving Course, will be made using the same means of payment used by the Consumer for the initial transaction, unless the Consumer requests reimbursement on a different means of payment.
In that case, any additional costs arising from the different means of payment will be borne by the Consumer.
8.5 In all cases of cancellation or termination communicated after the deadline indicated in Article 8.2 above, the Consumer shall not be entitled to any refund and the amount paid shall be retained in full.
9. Intellectual Property Rights.
9.1 The Consumer declares that he/she is informed that all trademarks, names, as well as any distinctive sign, denomination, image, photograph, written or graphic text used on the Site or relating to the Driving Courses are and shall remain the exclusive property of Maserati and/or its assignees, without any rights over the same being vested in the Consumer as a result of access to the Site and/or the purchase of the Driving Courses.
9.2 The contents of the Site may not be reproduced, either in whole or in part, transferred by electronic or conventional means, modified, or used for any purpose without the prior written consent of Maserati.
10. Consumer data and privacy protection
10.1 In order to proceed with the registration, the submission of the order and therefore the conclusion of this contract, certain personal data are requested through the Site from the Consumer. The Consumer acknowledges that the personal data provided will be recorded and used by the Seller and Maserati, in accordance with and in compliance with the regulations under Italian law D.Lgs. n. 196/2003 as amended and EU Regulation n. 679/2016, in order to execute each purchase made through the Site and, subject to its consent, for any further activities as indicated in the privacy policy provided to the Consumer through the Site, during the purchase process.
10.2 The Consumer represents and warrants that the information provided to the Seller during the purchase process is correct and true.
10.3 The Consumer may at any time update and/or modify its personal data provided to the Seller through the appropriate section of the Site “My Account” accessible after authentication.
10.4 For any further information on how the Consumer's personal data is processed, please access the Privacy Policy section as well as carefully read the General Conditions of Use.
11. Security
11.1 Although the Seller takes measures to protect personal data against their possible loss, falsification, manipulation and improper use by third parties, due to the characteristics and technical limitations relating to the protection of electronic communications via the Internet, the Seller cannot guarantee that the information or data displayed by the Consumer on the Site cannot be accessed or viewed by unauthorized third parties.
11.2 The Seller, with respect to data relating to credit card payments uses the services of the company ADYEN NV, which adopts technological systems to ensure the highest levels of reliability, security, protection and confidentiality in the transmission of information via the web.
12. Applicable law, attempt at conciliation and place of jurisdiction
12.1 Any contract of sale concluded between the Seller and the Consumers pursuant to these general conditions of sale shall be governed by and interpreted in accordance with Italian laws and in particular by Legislative Decree No. 206 of September 6, 2005, on the Consumer Code, with specific reference to the regulations on distance contracts and by Legislative Decree No. 70 of April 9, 2003 on certain aspects concerning electronic commerce. In any event, any rights attributed to Consumers by mandatory provisions of law in force in the State of the latter shall be unaffected.
12.2 In the event of disputes between the Seller and a Consumer, we guarantee as of now our participation in an attempt at friendly conciliation that each Consumer may promote in front of RisolviOnline, an independent and institutional service provided by the Chamber of Arbitration of the Milan Chamber of Commerce, which allows a satisfactory agreement to be reached, with the help of a neutral and competent conciliator, in an amicable and safe way on the Internet. For more information on the ResolviOnline rules or to submit a request for conciliation log on to www.risolvionline.com.
12.3 As an alternative to the conciliation attempt referred to in 12.2 above, the Consumer also has the option to access the European Online Dispute Resolution platform (the European ODR Platform) for the resolution of any dispute between Seller and Consumer. The European ODR Platform is developed and operated by the European Commission, in compliance with Directive 2013/11/EU and EU Regulation No. 524/2013, in order to facilitate the independent, impartial, transparent, effective, rapid and fair out-of-court resolution of disputes concerning contractual obligations arising from online sales or service contracts between a consumer residing in the Union and a professional established in the Union through the intervention of an ADR (alternative dispute resolution) body that has joined it, which can be selected from a list available there. For more information about the European ODR Platform or to initiate, through it, an alternative dispute resolution procedure for a dispute relating to this contract, access the following link: http://ec.europa.eu/odr. The Seller's e-mail address to be provided in the European ODR Platform is: customercare@maserati.triboo.it.
12.4 If the attempt at conciliation referred to in 12.2 or 12.3 above is not adhered to or such attempt is unsuccessful, the dispute shall be referred to the court of the place of residence or domicile of the Consumer.